Suites & Premium FAQ
How do I order food and beverage for my suite?
Led by the passion and vision of Executive Chef Robert Bartley, our culinary team has sourced the finest ingredients and flavours from our very own local markets, farmers and growers to create fresh, inspired, customizable menus. We look forward to creating an outstanding food and beverage experience to complement your suite night.
To place an order for an upcoming event, please call our Suites Administrators
Lexy Reimer (604.899.4996) or Laurentia Putri (604.899.7783) at your convenience.
What time can I access my executive suite?
For hockey games, your Executive Suite is open two hours prior to the start of the game. For concerts, you have access to your suite one hour prior.
How can we bring guests with bowl tickets into our suite for a visit?
Only recognized suite contacts/hosts can authorize guests with bowl tickets to visit your suite. To avoid complications, we recommend that you call your Account Executive ahead of time so your guests’ names can be left with the Concierge. Please direct your guests to the nearest Concierge desk where they will find their name on our approved guest list. If the guest is a last minute addition, you may contact the nearest Concierge and they will be happy to assist.
FOR CONCERTS: Due to building regulations, all guests need to be pre-approved during business hours with your Account Executive.
Who do I contact if I have a ticketing problem or have a question during event hours?
The Head Concierge is available at least two hours before games and concerts at 604.899.7410 with service available three hours previous to all Canucks games.
I have lost my suite tickets and parking passes for an event, how do I replace them?
In the event that you lose a ticket or parking pass, please contact your Account Executive (604.899.GOAL) or if it is after business hours on an event day, the Head Concierge (604.899.7410). They will cancel the original tickets and issue replacements to avoid complications.
Can I bring in my own food and drinks, or gifts, to my suite?
While we do not permit outside food and beverages into Rogers Arena, please contact your Account Executive during business hours to discuss any special requests.
Can sightlines change for a given event and what happens if they do?
Depending on the promoter and ticket sales, sightlines may change. You will be notified by the Premium Client Service Department if there are changes that affect your suite.
Game Presentation FAQ
How can I audition to sing the national anthems at a Canucks Game?
You may submit an audio tape or CD of both the Canadian and American national anthems, performed a cappella, along with biographical and contact information to:
Vancouver Canucks
Attn: Game Presentation
800 Griffiths Way
Vancouver, BC, V6B 6G1
Or send a link to a video of you performing the anthems to Game.Entertainment@canucks.com
How can I put a birthday or anniversary message on the scoreboard?
The Vancouver Canucks are happy to provide their fans the opportunity to purchase a special message to be shown on the main screen of the scoreboard during the second intermission of each home game.
To make your request, please complete the Special Messages form:
FILL OUT SPECIAL MESSAGES FORM
We require minimum 2 business days’ notice to book a special message for a game
*Please note that due to time and schedule restrictions special messages are not displayed during the Stanley Cup Playoffs.
WHEN ARE MESSAGES DISPLAYED?
Special messages are generally displayed in the 2nd intermission. They are preceded by an announcement indicating that special messages are being displayed on the main screen of the scoreboard.
HOW LONG CAN MY MESSAGE BE?
There is a maximum limit of 60 characters for each message (includes spaces and punctuation).
HOW MUCH DOES IT COST?
Cost for each message is a $50 donation to the Canucks For Kids Fund and a credit card number is required.
How can I provide Game Presentation with some feedback?
We'd be happy to hear from you. Please use our feedback form:
Where can I find the 50/50 Numbers from previous games?
For a full list of all winning 50/50 numbers for the year go to the
How are contestants picked for intermission contests?
Depending on the promotion, contestants are chosen at random by our game night staff. Contestants must have a valid ticket stub to participate, and some age restrictions apply to certain contests.
Where can I go during a game if I have a question or concern?
Our hosts at Guest Services will be happy to answer all your questions at Canucks home games. Guest Services desks are located near section 113 and section 104 (Club Section) in the lower bowl and near section 310 in the upper bowl.
How are performers or acts booked for Canucks' games?
All in-game performers are booked by the Canucks Game Presentation department. Only successful candidates will be contacted and package materials will not be returned. If you are interested in becoming a performer, you may send a demonstration package to:
Vancouver Canucks
Attn: Game Presentation
800 Griffiths Way
Vancouver, BC, V6B 6G1
How can I get a recording/clip of myself from the scoreboard?
The Vancouver Canucks are happy to allow their fans the opportunity to download a file showing a clip of themselves in action on the scoreboard. To make your request, please complete the form:
https://canucks.formstack.com/forms/canucks_clip_request_2526